You'll need an email plug configured in an inbox to send and receive email.
- Go to your inbox (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]).
- Go to the "plugs" tab in the inbox navigation bar (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]/plugs).
- Click on the "Email" icon to install the Email plug.
- Enter a
From Name
andReply-to Address
that you'll use for this plug installation. - Click "Finish installing plug"
- Return to the plug installation edit page (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]//installations/plugs/email/edit)
- Go to your "plugs" tab in the inbox navigation bar.
- Click on "Edit Email plug" in the left sidebar.
- Copy the "Forwarding email address".
- Go to your email domain settings. This will be your non-Yetto administration console (Google Workspace, for example).
- Set up email forwarding from your email address (the one you used as your
Reply-to Address
) to the "Forwarding email address".- This may require a verification link to be clicked. That link will arrive in your new Yetto inbox.
Outbound emails from Yetto will come from [inbox]@[organization].yetto.email
.
Emails sent to your Reply-to Address
will be forwarded through our email service and appear in your newly configured inbox.**
Optional:
- To set up a custom email address, go to your plug installation edit page (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]//installations/plugs/email/edit).
- Enter your email address in the
Custom from email
field. - Click "Finish updating plug installation".
- This may require a verification link to be clicked. That link will arrive in your new Yetto inbox.
Configuring DNS for custom email
If you are able to configure the DNS settings for your email domain, follow these steps to complete custom email domain verification:
- After you have set up email forwarding from your custom email domain to Yetto, return to the plug installation edit page (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]//installations/plugs/email/edit).
- Go to your "plugs" tab in the inbox navigation bar.
- Click on "Edit Email plug" in the left sidebar.
- Copy the
Custom DKIM host
,Custom DKIM value
,Custom return path domain
,andCustom return path value
. - Go to your email domain settings.
- Add a new TXT record for the DKIM host and value.
- Use the
Custom DKIM host
as the record "name" and theCustom DKIM value
as the record value.
- Use the
- Add a new CNAME record for the return path domain and value.
- Use the
Custom return path domain
as the record domain and theCustom return path value
as the record value.
- Use the
- Return to the plug installation edit page.
- Check the boxes for
Custom DKIM verification trigger
andCustom return path verification trigger
. - Click "Finish updating plug".
The DKIM and return path may not pass verification immediately. If their verification still shows false
after following the steps above, wait an hour after updating your domain settings with your email provider before retriggering another verification.
Outbound emails from Yetto will now come from your custom email address.
Setting up email forwarding from Google Workspace
For customers using Google Workspace, email forwarding from Google to Yetto is straightforward but not well documented by Google. Here's what works for us:
- Go to the Google Admin Console for the workspace you want to use.
- Go to "Apps" in the left sidebar.
- Go to "Gmail"
- Scroll down the menu and go to "Routing". This is NOT the same as "Default routing", which will not help you for this.
- Add a route in "Email forwarding using recipient address map" for the address you want to forward to Yetto, using the Forwarding email address of your Yetto inbox.
- Click "Save"