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Installing and Updating an email plug

You'll need an email plug configured in an inbox to send and receive email.

  • Go to your inbox (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]).
  • Go to the "plugs" tab in the inbox navigation bar (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]/plugs).
  • Click on the "Email" icon to install the Email plug.
  • Enter a From Name and Reply-to Address that you'll use for this plug installation.
  • Click "Finish installing plug"
  • Return to the plug installation edit page (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]//installations/plugs/email/edit)
    • Go to your "plugs" tab in the inbox navigation bar.
    • Click on "Edit Email plug" in the left sidebar.
  • Copy the "Forwarding email address".
  • Go to your email domain settings. This will be your non-Yetto administration console (Google Workspace, for example).
  • Set up email forwarding from your email address (the one you used as your Reply-to Address) to the "Forwarding email address".
    • This may require a verification link to be clicked. That link will arrive in your new Yetto inbox.

Outbound emails from Yetto will come from [inbox]@[organization].yetto.email.

Emails sent to your Reply-to Address will be forwarded through our email service and appear in your newly configured inbox.**

Optional:

  • To set up a custom email address, go to your plug installation edit page (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]//installations/plugs/email/edit).
  • Enter your email address in the Custom from email field.
  • Click "Finish updating plug installation".
    • This may require a verification link to be clicked. That link will arrive in your new Yetto inbox.

Configuring DNS for custom email

If you are able to configure the DNS settings for your email domain, follow these steps to complete custom email domain verification:

  • After you have set up email forwarding from your custom email domain to Yetto, return to the plug installation edit page (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]//installations/plugs/email/edit).
    • Go to your "plugs" tab in the inbox navigation bar.
    • Click on "Edit Email plug" in the left sidebar.
  • Copy the Custom DKIM host, Custom DKIM value, Custom return path domain,and Custom return path value.
  • Go to your email domain settings.
  • Add a new TXT record for the DKIM host and value.
    • Use the Custom DKIM host as the record "name" and the Custom DKIM value as the record value.
  • Add a new CNAME record for the return path domain and value.
    • Use the Custom return path domain as the record domain and the Custom return path value as the record value.
  • Return to the plug installation edit page.
  • Check the boxes for Custom DKIM verification trigger and Custom return path verification trigger.
  • Click "Finish updating plug".

The DKIM and return path may not pass verification immediately. If their verification still shows false after following the steps above, wait an hour after updating your domain settings with your email provider before retriggering another verification.

Outbound emails from Yetto will now come from your custom email address.

Setting up email forwarding from Google Workspace

For customers using Google Workspace, email forwarding from Google to Yetto is straightforward but not well documented by Google. Here's what works for us:

  • Go to the Google Admin Console for the workspace you want to use.
  • Go to "Apps" in the left sidebar.
  • Go to "Gmail"
  • Scroll down the menu and go to "Routing". This is NOT the same as "Default routing", which will not help you for this.
  • Add a route in "Email forwarding using recipient address map" for the address you want to forward to Yetto, using the Forwarding email address of your Yetto inbox.
  • Click "Save"