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Installing and Updating a Slack plug

With a Slack plug installed in an inbox, you can have customers contact you in a shared Slack channel and respond to their messages in Yetto.

Installing a Slack plug

  • Go to your inbox (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]).
  • Go to the "plugs" tab in the inbox navigation bar (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]/plugs).
  • Click on the "Slack" icon to install the Slack plug.
  • You will be sent to a Slack authentication page to approve Yetto's access.
    • If you are not already signed into Slack in your current browser, you will be asked to sign in.
    • Once signed in, you'll be asked to approve Yetto's access to your Slack workspace.
    • Click "Approve."
  • You'll be taken back to Yetto's plug installation page.
  • Click "Finish installing plug".

Configuring a Slack plug

Once the Slack plug is installed in an inbox, you'll need to configure the plug in Slack before you can use it.

  • Go to the Slack workspace you added to your Yetto inbox.
  • Go to a channel where you want messages to be sent to Yetto. This should be a channel to which customers have access, since this is where they'll contact you through Yetto.
  • Add the Yetto app to the channel. It was already be added to your workspace during the plug installation steps above, so here you need to invite the app to the channel.
    • Click on the channel members icon in the upper right.
    • Click on "Integrations" in the navigation bar.
    • In the Apps tile, click on "Add apps".
    • Type "Yetto" in the search bar.
    • Click on "Add" next to the Yetto app.
  • In the channel, type the slash command /yetto subscribe org_name/inbox_name, where org_name is the name of your Yetto organization and inbox_name is the name of the Yetto inbox in which you installed the Slack plug.

Updating a Slack plug

You can have any number of Slack channels connected to a single Slack plug installation in an inbox. To add more channels to the inbox,

  • Go to the Slack channel where you want messages to be sent to Yetto.
  • Type the slash command /yetto subscribe org_name/inbox_name, where org_name is the name of your Yetto organization and inbox_name is the name of the Yetto inbox in which you installed the Slack plug.

You can unsubscribe an already subscribed channel from Yetto to stop messages going from that channel to Yetto. To unsubscribe a channel from an inbox,

  • Type the slash command /yetto unsubscribe.

If Yetto updates the permissions required by the Slack plug, you may need to re-authorize the plug. We'll let you know if and when you need to do this. To re-authorize a Slack plug,

  • Go to your inbox (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]).
  • Go to the "plugs" tab in the inbox navigation bar (https://web.yetto.app/orgs/[organization]/inboxes/[inbox]/plugs).
  • Click on "Edit Slack" in the left sidebar.
  • You will be sent to a Slack authentication page to approve Yetto's access.
    • If you are not already signed into Slack in your current browser, you will be asked to sign in.
    • Once signed in, you'll be asked to approve Yetto's access to your Slack workspace.
    • Click "Approve."
  • You'll be taken back to Yetto's plug installation page.
  • Click "Finish updating plug".

Using the Slack plug

With the Slack plug installed, people can contact your team through Yetto by mentioning Yetto in a subscribed Slack channel.

  • Type @yetto in a subscribed channel to send a message to the Yetto inbox.
    • For example, if someone types @yetto: How can I view past invoices in my account? in a subscribed channel, that message will open a new conversation in the configured Yetto inbox.
  • Any public responses to that message in Yetto will be sent to Slack as responses to the originating message's thread.
  • Any new Slack messages in that thread will be sent to the Yetto inbox as comments in the Yetto conversation.

Note that messages without the @yetto mention will not appear in your Yetto inbox.