With the Intercom plug installed in your Yetto inbox, you can send messages from Intercom to Yetto and back.
Send an Intercom conversation to Yetto
To send an Intercom conversation to your Yetto inbox, add the "yetto" tag to the Intercom conversation. The conversation, with all public comments, will be sent to Yetto. All public messages, including the initial requester's comment, will appear as public comments in Yetto. Internal notes in Intercom, however, will not be sent to Yetto.
Any further comments in the Intercom conversation will automatcially be sent to Yetto as long as the "yetto" tag remains on the Intercom conversation.
Labels and other metadata in Intercom will not be synced between Intercom and Yetto.
Send a Yetto message to Intercom
When you're ready to reply to the initial requester, you can do so by sending a public reply from Yetto. Public replies will be sent to Intercom as a public comment, to be sent back to the initial requester of the Intercom conversation. Internal comments in Yetto will not be sent to Intercom, either as public or as private comments.
Sending a public reply from Yetto to Intercom will update the Intercom conversation to "Closed".
Labels and other metadata in Yetto will not be synced between Yetto and Intercom.
Authorizing Yetto to send replies
Yetto users sending public replies back to Intercom for the first time will be asked to authorize the application. You will be prompted for this authorization when you first view a conversation created by the Intercom plug. Yetto asks for this user authorization so that replies sent from Yetto to Intercom and then to the customer come from your Intercom user account. Your Intercom activity will appear as your user, keeping all existing data tracking and automations intact.