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Setting up a custom email address

When you're ready to use your Yetto inbox with real customers, you need to give them an address to send emails to. You don't want customers sending email to 1A2S3D4F@inbound.postmarkapp.com and you probably don't want your emails to customers to come from OrgName@InboxName.yetto.email.

Ideally, your customers will send messages to a custom email address, like support@company.com, and your messages to your customers will come from that same address.

To set up a custom email address with your Yetto email plug, make sure you have the following:

  • An email address that you own and whose DNS records you can edit.
  • The ability to set a forwarding rule for incoming emails to your custom email address.

Setting up your custom address in Yetto involves a few steps:

  • Telling Yetto about your custom address.
  • Creating DNS records for your custom address.
  • Routing emails from your custom address to your Yetto inbox.

Let's go through these step-by-step.

Tell Yetto about your custom address

To set up your custom address in your inbox:

  • Go to your Inbox settings page.
  • Click on "Plugs" in the left sidebar.
  • Click the Edit button next to the email plug.
  • You'll be presented with your canonical and sender addresses, click the button to Set a custom From name and address.
  • Here you can edit your "From" name or leave the name as it is. This doesn't affect your ability to use your custom email address. Click the button to Set a custom sender email address.
  • On this page, you can enter the custom email address that you want to use with this inbox. Again, this should be an address that you own and whose DNS records you can edit.
  • After you enter your custom email address in the input field, click the button to Configure your DNS so your custom address works.

Create DNS records for your custom address

On the next screen you'll see some DNS record information. The Yetto plug settings page shows two DNS records - the DomainKeys Identified Mail (DKIM) and the Return-Path. Both of these are required before you can send messages from your custom address in Yetto.

Each record contains two parts - a name and a value. These need to be created in the DNS registry of your custom email address. To do that:

  • Open up a separate browser tab or window and go to the DNS settings page for your custom email address. If you don't know where that is or don't have access to it, you may need to ask your system administrator for help with this step. Each registrar is different, so we can't give you specific instructions for the steps on those pages.
  • Create a TXT record with the name of the DKIM name and the value of the DKIM value, as shown in Yetto's email plug settings.
  • Create a CNAME record with the name of the Return-Path name and the value of the Return-Path value, as shown in Yetto's email plug settings.
  • After saving both of those records, go back to the Yetto plug settings page and click the Verify DKIM records and the Verify return path records buttons.

The buttons will trigger a DNS verification for each record, which may take some time to return. Changes to DNS records can take up to 72 hours to take effect, so don't worry if the verifications don't succeed immediately. Most records are available in a few hours, so you should come back in an hour or two and try again. If they haven't been verified after 72 hours, make sure your records were entered and saved correctly in your DNS registrar, and if you're still having trouble contact us at support@yetto.app.

Route emails from your custom address to your Yetto inbox

Lastly, you'll want to route all incoming emails from your custom address to your canonical address. Doing this will allow all messages that customers send to your support@company.com address to go directly to your canonical address and into your Yetto inbox. By setting this up once, you won't have to manually forward messages to Yetto as they come in.

Since each domain registrar and email provider is different, we can't give you instructions for this part. However, most registrars and email providers have well documented instructions for email routing and forwarding. For example, Google has instructions for setting up email routing from Google Workspace accounts.

Once you have your email forwarding set up, you're good to go!

Now emails from customers will go to your custom address (support@company.com) and be forwarded directly to your canonical email address. Those messages will then show up in your Yetto inbox. Your responses to those messages will come from your custom address, and your customers will not have to know about any of the magic behind the scenes.